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| Frequently Asked Questions |
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 | Are All Delivery Costs Included? |
| |  | Yes! - No matter the size of your order, delivery from Pool Express is always
FREE within Australia, both Metropolitan and Regional. | |  | New Zealand Customers - Contact our help desk for a competitive quote. |
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| What Happens Once I Place My Order? |
| | | Orders are processed Fast - the following steps will give you an indication: |  | You will receive a Transaction Receipt by email immediately after you place your order, | |  | Your order is fully processed within a few (working) hours, | |  | We issue a full tax invoice and your goods are dispatched for insured delivery. |
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| How Soon Will I Receive My Goods ? (ex-Stock Items) |
| | | Stock items such as pumps and pool cleaners are generally ready for dispatch.
Customers in most metro areas can generally expect delivery in 2 business days. | We understand that clients don't want to be left waiting around for days on end on the
chance their goods may finally turn up. That's why we provide: | |  | The fastest delivery service of any online pool store in Australia, | | | | Delivery time estimation (by your postcode) for most items, | | | | Order tracking for most items. |
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| | How Soon Will I Receive My Pool Cover / Roller? | | |
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| | | Covers and rollers need to be prepared to your specific sizes. Rest assured, delivery
will be faster through Pool Express when compared to your local pool shop. |
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| Can You Deliver To My Place Of Work? |
| | | Yes - You may wish (for convenience) to have goods delivered to a place other than
your billing address (for example, to your place of work). Simply provide the shipping
address when filling in the form at "checkout"
We are happy to help in this regard, but we may need to contact you shortly after you
place an order so that we can verify your identity and help protect our client's interests. |
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| What If I'm Not Home When Deliveries Arrive? |
| | | Pool Covers - No problem - drivers are specially instructed to leave these items in
a safe and sensible area - Rest assured, safe delivery is guaranteed.
Smaller Items - Pool cleaners, pumps and chlorinators are sent via registered and
insured Australia Post - A very safe method. If you're not home, a not will be left and
the goods can be collected at your convenience from your local post office .
Larger Items - e.g. Pool liners and heaters - If you happen not to be home when
deliveries arrive - Our driver will leave a calling card with a number to call and arrange
an alternative time. Please note that for security reasons, you may not make a request directly to our
carrier authorising them to deliver to another address, nor can you authorise for the
goods to be received without signature. |
